Privacy Policy

This Privacy Policy describes how Gravity Farms, Inc. ("Gravity Farms," "we," "our," or "us") collects, uses, and protects your information when you interact with any of our services—including our websites, software applications, ecommerce storefront, wholesale ordering platform, and ProtoLab (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information depending on how you interact with us:

A. Account & Contact Information

• •Name, email address, phone number
• •Company or organization name (if applicable)
• •Account credentials (username, password)

B. Protocol & Platform Data (ProtoLab)

• •Protocol content, versions, metadata, trial notes
• •User-generated notes or shared files
• •Team membership, collaboration data

C. Ecommerce & Wholesale Order Information

• •Shipping and billing addresses
• •Order details, payment method (processed via third-party payment processor)
• •Order history and preferences
• •Tax ID or resale certificate (for wholesale customers, if required)

D. Usage & Device Data

• •IP address, browser type, device identifiers
• •Pages visited, time spent, interactions, clicks
• •Error logs and technical diagnostic information

E. Communication & Support Data

• •Feedback submitted through the platform
• •Support inquiries, chat messages, email threads

2. How We Use Your Information

We use your data to:

• •Create and manage your account
• •Process orders and deliver products
• •Respond to support requests and communicate important updates
• •Analyze usage patterns to improve Services
• •Improve our propagation protocols and software tools (in anonymized, aggregated form)
• •Send marketing emails or updates (you may opt out at any time)
• •Comply with legal obligations and protect our rights and property

3. Sharing and Disclosure

We do not sell your personal information.

We may share your information only with:

• •Service providers who help us operate the platform (e.g., payment processors, shipping companies, analytics tools)
• •Collaborators you explicitly invite to access shared content
• •Law enforcement or government authorities if required to comply with legal obligations
• •In the event of a business transfer, such as a merger or acquisition

Protocol Visibility

• •Private protocols remain confidential to your account/team unless you publish them.
• •Public protocols are viewable and searchable by others and may be reused, forked, or annotated by the community.

4. Data Security

We use secure cloud infrastructure and apply modern security practices, including:

• •Encrypted data storage
• •Access controls and authentication
• •Regular backups and monitoring

While we do our best to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your login credentials.

5. Your Rights and Choices

You may:

• •Access, update, or delete your personal data
• •Export your protocols and records (where available)
• •Opt out of marketing communications
• •Request account termination

For requests, email: support@gravityfarms.ai

6. Cookies and Tracking

We may use cookies and tracking technologies to:

• •Improve site functionality
• •Track performance and analytics
• •Personalize your experience

You may adjust cookie settings through your browser preferences.

7. Data Retention

We retain your data only as long as necessary to fulfill our business and legal obligations. Account data may be preserved for audit, tax, or support reasons even after termination.

8. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from children. If you believe a minor has submitted data to us, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If changes are material, we will notify you by email or through the platform. The updated policy will be effective as of the posted date.

10. Contact Us

For any questions, feedback, or concerns about this Privacy Policy or your data:

📧 support@gravityfarms.ai

Gravity Farms, Inc.